Economy

Ticket resale website Viagogo a no-go-go for Com Games

Ticket resale website Viagogo a no-go-go for Com Games”

In April this year consumer group Choice launched an global survey of the ticket resale market, revealing ticket price mark-ups of up to 327 per cent at range of platforms including Viagogo, Ticketmaster Resale Australia and StubHub.

Authorities in the United Kingdom, the U.S. and Switzerland are also believed to be investigating.

Along with failing to properly disclose fees, the ACCC also said Viagogo misled consumers with warnings such as "less than 1% of tickets remaining" which did not make clear that they were only in reference to the Viagogo site and not all ticket outlets.

NSW Better Regulation Minister Matt Kean said an estimated 600 customers had lost about $130,000.

PEOPLE who plan to attend events are being warned to be wary of an online ticket reseller now the subject of nearly 50 fair trading complaints - and more than 200 complaints nationwide - for allegedly ripping off buyers.

The Swiss-based ticket exchange platform was the eighth most complained about business on the Fair Trading Complaints Register in the past year, the subject of 165 complaints and 237 inquiries.

NSW Fair Trading tried to contact Viagogo 194 times to discuss the complaints but the site had been unresponsive until it was given notice of a public warning.

Viagogo launched in Australia in late 2013.

The Queensland Office of Fair Trading has received 49 complaints from consumers about Viagogo, with 43 coming in the last 12 months, Ms D'Ath.

"Claims of hidden fees and charges are common", Mrs D'Ath said.

Adele, Midnight Oil and Paul McCartney concerts as well as the State of Origin have been among the problems and again, Viagogo ignored Queensland officials. He told Seven News "they allow Viagogo to advertise", he said. It's illegal to resell or buy resold tickets for more than 10% above face value for events at Queensland's major venues.

Rickard says the ACCC is also concerned the use of the word "official" in Viagogo's advertising and online promotions might "trick a lot of consumers", alleging the ticket reseller was further misleading consumers by placing itself as an official ticket seller.

"We allege that Viagogo failed to disclose significant and unavoidable fees upfront in the ticket price, including a 27.6 per cent booking fee for most events and a handling fee", said ACCC deputy chair Delia Rickard.

He eventually received a refund after the fraud was pointed out to Viagogo.

Follow Business Insider Australia on Facebook, Twitter, LinkedIn, and Instagram.



Like this

Latest


28 August 2017
New 'IT' Images Focus On Stephen King's Losers & Pennywise
Directed by Nikolaj Arcel, the horror flick follows the town of Derry, Maine, where children begin to disappear all of a sudden. However, he did not provide any explanation about how he is going to ban Trump from watching the movies.

28 August 2017
Ice-T hosting TV special about Notorious BIG and Tupac Shakur murders
Tom Forman , Ice-T, Soledad O'Brien, David Metzler, Jon Beyer, Brad Bishop and Jorge Hinojosa will serve as executive producers. Rappers Lil' Cease , who was a member of Notorious B.I.G.'s rap group Junior M.A.F.I.A, and Tupac collaborator E.D.I.

28 August 2017
Woman and child found dead in Bradenton apartment fire
Authorities said the woman had injuries that were inconsistent with the fire, which appeared to be arson. Anyone with information should contact the MCSO at 941-747-3011 or Crime Stoppers at 866-634-TIPS.

28 August 2017
Forever Unbridled nails Songbird for Personal Ensign win
Now Hollendorfer and owner Rick Porter of Fox Hill Farm will turn their attention to the next moves for Songbird . The winner's check for $220,000 raised her lifetime purse earnings within a few dollars of the $3 million level.

28 August 2017
USADA confirms banned substance Jon Jones was flagged for
In addition to past DUI and hit-and-run incidents, Jones has failed a drug test for cocaine, clomiphene and now Turinabol. Under the UFC's anti-doping program, multiple offenders face the possibility of a suspension doubled in length.

28 August 2017
Fed Chairwoman Yellen counters Trump, defends banking overhaul
Overhanging Yellen's speech was the possibility that it marks her final appearance in Jackson Hole as Fed chair. Yellen's speech reflected on the government's response to the Great Recession.

28 August 2017
Trump could lift ban on military equipment for United States police
The documents, first reported by USA Today , note Trump's order emphasizes public safety over the appearance of the equipment. In 2016, the government began recalling previously-issued surplus gear that had been placed on the prohibited equipment list.

28 August 2017
Fifth Harmony Tease Many 'Surprises' During Their MTV VMAs Performance Tonight
However, in December 2016, Camila Cabello announced she was leaving the group, devastating harmonizers everywhere. Though there were so many wonderful performances at this year's MTV VMAs , one theme really dominated: FEUDS.

28 August 2017
North Korea fires 3 short-range missiles; USA says tests fail
The ministry also said it would not approve applications for new or expanded investment in North Korea by Chinese companies. Earlier this month Trump had warned that North Korea would be met with "fire and fury," if it continued with its threats.

28 August 2017
Kendrick Lamar Says Try Playing 'DAMN.' Backwards
Luis Fonsi and Daddy Yankee's global hit is the most viewed video on YouTube and now No. 1 on the Billboard Hot 100 chart. It's aggressive and it's unapologetic.



Recommended