Feds Decide Not to Fine United Airlines for Passenger-Dragging Incident

Feds Decide Not to Fine United Airlines for Passenger-Dragging Incident”

While the Department of Transportation found that United failed to properly inform Dao of overbooking rules, investigators declined to fine the airline since it apparently didn't use "race, national origin, gender or religion criteria to discriminate against any of the passengers removed from the plane".

"Therefore, we conclude that enforcement action is not warranted in this matter", Workie concluded.

This Sunday, April 9, 2017, image made from a video provided by Audra D. Bridges shows a passenger being removed from a United Airlines flight in Chicago. In its letter, DOT said enforcement action is warranted if an investigation yields evidence of "egregious conduct" in violation of federal laws or violations.

Yesterday a letter from the US Department of Transportation dated May 12 was released by a passenger rights groups in which officials stated they found no reason to fine the airline, reports the Los Angeles Times. She also mentioned that United had corrected a previous mistake where they had miscalculated compensation for a different passenger.

As for how Dao was treated, the physical aspect of the removal was not mentioned.

After videos of the bloody incident surfaced online, netizens became furious at United Airlines, slamming the company for their handling of the 69-year-old passenger.

Airline agents called O'Hare Airport security officers for help in making room on a United Express plane for four employees who were travelling to staff a flight the following morning in Louisville, Kentucky.

Meanwhile, a smear campaign against Dao was well underway; media outlets dug into Dao's troubled past in an attempt to prolong the buzz surrounding the incident.

United itself was hit by a lawsuit which it swiftly settled for an undisclosed sum.

In the letter, Blane Workie, the assistant general counsel for the DOT, said the agency reviewed the protocol United Airlines followed and found minor discrepancies with how it handled an overbooking situation.

"While we still have work to do, we have made meaningful strides that improve our customer experience demonstrated by an nearly 90% reduction of involuntary denied boardings year-over-year since May 1", the airline said in a statement. Incidents in which passengers have been denied boarding have fallen 90 percent since May 1 compared with the same period a year earlier, the carrier said.

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