Economy

Ryanair provides update as airline works to resolve cancellations

Ryanair provides update as airline works to resolve cancellations”

63,000 (20%) flight refunds issued.

Ryanair expects to have accommodated over 175,000 of its customers on other Ryanair flights, over 55% of affected customers.

IALPA has also queried Ryanair's claims that it was forced to cancel flights after changes to regulations regarding pilots' leave, saying the airline had two years' notice of the new rules.

Ryanair today has offered passengers an update on its progress at working through the cancellation of 2,100 of its 103,000 flights over the next six weeks.

Customers have been taking to the company's social media pages to say they've been cut off when trying to call customer services.

It expects 300,000 impacted passengers, or 95% of the total, to have been booked on alternative routings or given refunds by 24 September.

"We have taken on extra customer service teams to speed up the rate at which we accommodate and action alternative flight requests or refund applications. We expect to have the vast majority of these completed by the end of this week", Jacobs said.

The carrier earlier published the complete list of flights to be cancelled before the end of October.

Former Prime Minister Alfred Sant has submitted an urgent request to the European Commission to state what actions it was preparing against Ryanair following its mass flight cancellations.

Last Friday Ryanair announced that up to 50 flights a day would be cancelled, which Michael O'Leary, its chief executive, said was a "mess-up" of its own making.

Ryanair's base at Krakow's John Paul II Airport in Balice, its 53rd, opened in 2012 and operates hundreds of flights per week between Krakow and almost two dozen other countries in and around Europe.



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