JioPhone early refund: Recharge must be worth Rs 1500 in a year

JioPhone early refund: Recharge must be worth Rs 1500 in a year”

While announcing the Jio Phone, Mukesh Ambani mentioned that the 4G VoLTE feature phone will be effectively free of cost. If phone customers are unable to spend Rs 1,500 per year towards recharging, Jio could ask the customer to return the phone back and the customers will be forced to pay some money for their "negligence". Those who fail to make recharges worth at least Rs. 1,500 in a year Reliance Jio reserves the right to ask the customer to return the handset. This would not be a surprise to many, considering the company would want the buyers of its phone to remain on its network. These details were not announced at the time of Jio Phone unveiling, where it was introduced as effectively free, after a security deposit of Rs. 1,500. "The Company may, exclusively at its discretion, allow the use of the JioPhone with any other compatible network from time to time", Jio said.

Meanwhile, the company has also issued minimum usage policy in order to prevent misuse or hoarding of the JioPhone and to encourage use of its world-class 4G services. According to reports Reliance has now made a decision to start the delivery and is planning to make their feature phones available to over 6 million users by Diwali.

However, Jio did park in a clause for allowing another network to be used on its feature phone. Those who return the device between 12-24 months of usage will get a refund of Rs. 500 while those who return the device between 24-36 months of usage will be eligible for a refund of Rs. 1,000. Which means Rs 4500 in 3 years has to be spent on the phone, or it is useless. Suppose you realise that the handset is not for you and you wish to return the phone to the company, Reliance Jio says customers who return the device in the first year would be charged Rs. 1,500 as well as applicable GST or other taxes. "The Recipient may return the JioPhone at any time during the period of three years from the date of first issue on payment of the following charges", Jio said.

Taking this into consideration, you would be spending more than Rs. 4,500 on the 4G feature phone over the next 3 years, provided the company refunds you the full Rs. 1,500 amount that you are required to pay as "deposit" in order to get your hands on the handset. These recordings can be shared with speech-to-text conversion services on Jio's behalf to "receive and store certain voice commands". "The early return and refund conditions make the usage more flexible for customers but this also clarifies that customers can not just keep the phone and not use it", he said. Likewise, using a content app on the phone is a signal to the company that the user has agreed to share consumption data via "cookies, beacons, and other technologies in certain areas".

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