Economy

Ryanair must reimburse cancelled United Kingdom flight passengers by Friday

Ryanair must reimburse cancelled United Kingdom flight passengers by Friday”

The CAA has instructed Ryanair to tell passengers they are entitled to be rerouted by another carrier, reimburse their expenses, and commit to helping passengers who chose an unsuitable option on the grounds of misleading information.

Ryanair, Europe's busiest airline, was warned to deliver "action, not words" by British aviation authorities on Thursday after it failed to inform 400,000 customers of their full rights regarding cancelled flights through Christmas.

Ryanair said: 'We are meeting with the CAA and will comply fully with whatever requirements they ask us to.' Boss Michael O'Leary has faced calls to quit over the fiasco which comes after his company miscalculated holiday rotas for pilots.

However Mr Haines said Ryanair's promises to comply with their obligations should be taken with a "pinch of salt".

It adds to mounting anger against Ryanair, which already came under heavy fire after cancelling up to 50 flights a day earlier this month.

Here, the Commissioner for Aviation Regulation (CAR) says it's dealing with 300 customer complaints about Ryanair each week - and expects that number to rise.

The CAA has the power to seek legal undertakings from operators to make sure they comply with consumer rights law and to take court action if they fail to do so.

RYANAIR announced that return flights between Dublin and Birmingham (FR 664 and FR 665), Paris Beauvais (FR 22 and FR 23) and Barcelona (FR 3977 and FR 3976) on Mondays between November and March will be cancelled.



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