Economy

Ofcom promises clearer speed information for broadband consumers

Ofcom promises clearer speed information for broadband consumers”

If they don't, they will have to let the customer cancel their contract without a fee - which, for the first time, will also include contracts that include phone and pay-TV services bought with broadband.

"We want broadband shoppers to know what they're buying, and what speeds to expect", said Ofcom's consumer group director Lindsey Fussell.

"We plan to close the gap between what's advertised and what's delivered, giving customers a fuller picture before they commit to a contract".

Before a contract has been signed, providers will have to give a "minimum guaranteed speed" and be honest about the type of speeds people can expect during peak hours - described by Ofcom as being between 8pm and 10pm. We're also making it easier to walk away from a contract, without penalty, when companies fail to provide the speeds they promise.

Gillian Guy, chief executive of Citizens Advice, added: "Many people seek our help each year because their slow and intermittent broadband service falls short of what their contract promised".

A TalkTalk spokesperson said: "As a business we understand how important having a fast, reliable internet connection is to our customers, which is why we give every customer an individual speed estimate before they sign up and in all our welcome communications".

The plans are part of bringing about what Ofcom called a "step change" in Britain's broadband service quality.

Richard Neudegg, head of regulation at uSwitch, said: "Giving more information on what speeds consumers can expect can be a useful move, but burying this more detailed information in each provider's sales journey will only go so far".

The update is created to reflect the fact that many broadband consumers frequently find that the service speed they receive is substantially below the service they think they are buying.

If speeds fall below the minimum, the proposed rules say that ISPs will have a month to fix the issue.

Under Ofcom's current current code of practice, if you get speeds below the minimum guaranteed level, you have the right to leave your contract penalty-free if things don't improve - but there's no formal deadline.

The gap between advertised speeds versus what is received has always been a problem for many broadband users. This is because speed problems often arise when buildings connected by copper lie a long way from a local telephone exchange or street cabinet. This means Virgin Media customers will also be able to benefit from the enhanced protections. "We have been working with Ofcom and other ISPs to improve the code". According to Ofcom, providers are adequately abiding by the rules with their research showing an increase in compliance since their previous study. Ofcom will monitor their performance, and report regularly on compliance.

Andrew Ferguson, editor of Think Broadband, said: "The code-of-practice changes are very welcome, but it's clear from years of experience that broadband providers are not deliberately and systematically ripping off the customer".



Like this

Latest


07 October 2017
Liz Dawn funeral: Coronation Street stars say final goodbyes to Vera Duckworth
Speaking to BBC Breakfast , he said: "She was great, great fun, and I think that needs to be celebrated". Her coffin was transported to the cathedral with a display of pale pink roses spelling the word "Mum".

07 October 2017
'Build the Wall' hat spotted at Hispanic Heritage Month event
A snippet of his comments have since gone viral, that shows Donald's take on saying the island's name with an accent.a few times . Trump went on to say: 'We just got back from Puerto Rico together and it is really quite a sight there.

07 October 2017
$0.63 EPS Expected for Liberty Property Trust (LPT)
With 45,700 avg volume, 5 days are for Ducommun Incorporated Del (NYSE:DCO)'s short sellers to cover DCO's short positions. A stock with a ratio of under 1.0 would be undervalued and a stock with a PEG over 1.0 would be considered over valued.

07 October 2017
SPDR S&P Emerging Markets Dividend ETF (EDIV) Declines 0.36% for Oct 6
Many investors may use MA's as a way to develop support and resistance levels in order to spot specific trade entries and exits. When applying indicators for technical analysis, traders and investors might want to look at the ATR or Average True Range.

07 October 2017
Nobel Peace Prize Recipient Announced
ICAN campaigned actively for the Treaty on the Prohibition of Nuclear Weapons, which was adopted by 122 countries at the United Nations in July.

07 October 2017
Golden State Warriors Submit All-Star Game Bid
While the year of the bid's submission is still unknown, league sources say the earliest would be for 2021. The Portland Trail Blazers were denied bids to both years due to lack of hotels surrounding the area.

07 October 2017
Philip K. Dick's Electric Dreams Trailer: Here There Be Mysteries
Press PLAY on the video above to leap into some Electric Dreams, then hit the comments: Are you planning to watch the literary sci-fi series? .

07 October 2017
The Creator of the Sorcerer's Stone Is Joining Fantastic Beasts 2
Just like with he who shall not be named, it's easy to see that Grindelwald might be interested in something so powerful. The second biggest news is the appearance of Nicolas Flamel, to be played by Chilean-French actor Brontis Jodorowsky .

07 October 2017
US May Lift Some Sanctions off Sudan
The U.S. had worked to isolate Sudan since the military coup that brought Omar al-Bashir to power in 1989. Sudan also has recently distanced itself diplomatically from Iran, another United States arch-foe.

07 October 2017
A Fresh Look At Colgate-Palmolive Co. (NYSE:CL)
The company reported $0.72 earnings per share for the quarter, meeting the Thomson Reuters' consensus estimate of $0.72. The New York-based Hap Trading Limited Liability Company has invested 0.22% in Colgate-Palmolive Company (NYSE:CL).



Recommended