Economy

British Airways apologises for bed bugs that family endured on overnight flight

However Szilagyi said she spotted more of the bugs during the flight, including at a time they were being served meals. I hoped that one was a flax seed or an apple seed.

Szilagyi discreetly informed the flight attendant.

Images of bedbug bites were posted to Twitter, while British Airways apologized, offering the returning passengers an upgrade.

According to Szilagyi, the flight attendant told her, "Oh ok, sorry about that". "We're sold out. We don't have anywhere to move you".

Due to the flight being full, the passenger said there "wasn't really anything I could do about it". The FA apologised, she said, but didn't seem surprised.

She went on to say she was facing nine hours on the plane, knowing she could be bitten and there was nothing she could do about it.

"I was surprised I was able to relax, but what can you do?", she told CTV. "You nearly never feel them biting".

Rather than demand a refund, the 38-year old merely asked that the plane be cleaned thoroughly-she didn't want to repeat the ordeal on the flight home.

Ms Szilagyi said she tried contacting the airline immediately to ensure they were not on the same plane on the return flight.

When they arrived at their destination the following day, she and her daughter realized they were "absolutely covered" in bite marks.

Ms Szilagyi posted to Twitter after failing to get through to customer service and since has received an upgrade to business class flights for their trip back to Canada. Anxious about getting bitten by bedbugs again, she went on to tweet images of their bites to British Airways.

British Airways told Express.co.uk: "We have been in touch with our customer to apologise and investigate further". They did say they are always vigilant and regularly monitor their aircraft.

For Szylagyi, one of the worst parts of the experience was the reaction she got online.

Most people would expect to find #bedbugs in questionable hotel beds, but few would expect to find them on a plane.

Ms Szilagyi first noticed the bugs crawling out from behind the TV monitor in front of her.

"It's awful for me because all these people think that we're just wanting attention and wanting to sue a company, but this is not what I want to be known for".



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