Health Care

TripAdvisor 'removed reviews warning tourists about rapes at Mexico resorts'

TripAdvisor 'removed reviews warning tourists about rapes at Mexico resorts'”

A spokesman said the company's policies have changed since 2010 and the post has now been republished, and added that numerous reviews include the reporting of crimes. After all else failed, Love used TripAdvisor to warn other women of her experience.

There are a number of reviews on TripAdvisor that mention crimes, even rapes, Hoyt said. Specifically, it said its family-friendly guidelines have evolved and updated since Love's review was removed seven years ago.

He said that "about a dozen" more similarly deleted posts would be republished as well.

According to the Journal Sentinel, posts that included stories of tainted alcohol, assault by resort staff, and other injuries at some Mexican resorts were taken down and replaced by TripAdvisor with various reasons for the deletions.

As initially reported in the Milwaukee Journal Sentinel, an American woman named Kristie Love was raped by a security guard at the Iberostar Paraiso Maya resort in Mexico seven years ago.

"TripAdvisor's site includes more than 535 million reviews and opinions from global travelers who write about their experiences at hotels, with airlines, restaurants and local attractions".

TripAdvisor does not only post reviews, it also generates revenue when users book trips through its website.

Instead, users were greeted with messages from the company informing them the that comments had been deleted because they were "determined to be inappropriate by the TripAdvisor community" or not "family friendly".

TripAdvisor emailed him a day later to say they would not publish the review due to "hearsay". The users say they were told their reviews were deemed hearsay or unsuitable for the family-friendly site. More than 7 years ago that meant all language needed to be G-rated. This resulted in other travellers facing the same situation, as two more women reported rapes at the same resort in the following years, also had their posts deleted. "We recognised then that our previous guidelines went too far in preventing information like this from being shared", they said.

We are horrified that this victim experienced this assault on her vacation in Mexico, and other travelers should be aware of this incident.

In response to the Journal Sentinel investigation, TripAdvisor said the company planned to create a "badge" to apply to businesses where claims of health, safety or discrimination issues have been reported in the media or from other "credible sources".

We will continue to work to improve and evolve our moderation and publishing guidelines as we work to provide the most accurate information in the travel industry available online.

TripAdvisor gets money from some hotels when tourists click on their links, while others pay commissions for bookings.



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