Economy

IndiGo staff fights with passenger at Delhi's Indira Gandhi International Airport

IndiGo staff fights with passenger at Delhi's Indira Gandhi International Airport”

The incident came to light after its video went viral today.

Video footage of the argument subsequently surfaced which shows Katiyal being prevented from boarding a passenger bus and then being thrown to the ground whilst arguing with two IndiGo staff members. After alighting from the flight, he reportedly got into an argument with the airline staff members and abused them, reported The Times Of India.

After flight No. 6E487 landed in Delhi on October 15, a passenger called Rajeev Katiyal was restrained, throttled, blocked and thudding down to the ground by the staff. Katiyal was then taken to police station and was threatened with a case.

Soon, a scuffle breaks out and the ground staff pins him down while he shouts and screams "how dare you push me".

In the video, it can be seen that how two staff members forced the passenger to the ground and started a fist fight with him. It is, however, unclear as to who shot the video. Earlier also, the airline was in news all for the wrong reason.

"I acknowledge the unpleasant experience our passenger went through, while engaging with our staff at Delhi airport". Our apologies as this does not reflect our culture.

Meanwhile, Union civil aviation minister Jayant Sinha has condemned the deplorable behaviour demonstrated by the IndiGo crew and said, "The culprit has been sacked and an Indigo senior executive has personally apologised to the passenger". Any act that compromises the dignity of either is of a serious concern to us. "Under the code of conduct violation, this incident was investigated and stern action was taken against the staff", said Aditya Ghosh, President and Whole Time Director of IndiGo.Reacting to the incident, Civil Aviation Minister Ashok Gajapathi Raju said he has asked for a report from the civil aviation watchdog, the DGCA. "Once again my personal and honest apologies to the affected passenger", IndiGo president Aditya Ghosh said in a statement. Accordingly, she was informed that it would be moved to the cargo hold of the aircraft (as per policy followed for all customers).

It further added that during the entire conversation, the ground staff remained calm.



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