Science

Optus admits it may also have overcharged NBN customers

Optus admits it may also have overcharged NBN customers”

"This is encouraging, as provisioning adequate CVC is essential if RSPs are to ensure households and businesses can get the speeds they are promised", Sims said.

The TIO said that complaints about services delivered via the NBN increased by more than 100 per cent compared to 2015/16, which includes an increase in complaints about connection delays and reliability issues, such as faults.

The technical limitations of the NBN's FTTN and FTTB services was highlighted yesterday when Telstra agreed to compensate 42,000 customers on these connections for poor performance.

"Some of the small players are experiencing rapid growth and this shows promise for future competition".

In addition to factors that can affect most fixed-line NBN services, such as the capacity purchased by a retail service provider from NBN and in-home equipment, the maximum speed of FTTN and FTTB connections can be affected by the quality and length of the copper wiring used to connect an end user.

If the code is registered by the Australia's telco industry regulator, it will see, among other things, companies that are deploying next generation broadband systems, such as the National Broadband Network (NBN), required to cooperate with one another to better manage power levels on deployed services so as to avoid interfering with other nearby services.

The NBN is working on ways to encourage retailers to sell - and for customers to buy - higher speed plans to increase the average revenue per user (ARPU) from $43 now to the $52 threshold it needs to pay back its debts to the government.

The ABC reported on Thursday that Optus will soon follow Telstra's lead and look to refund customers.

The September 30 edition of the NBN Wholesale Market Indicators Report showed an increase in the percentage of users on the slowest 12/1Mbps plan on offer, with the network continuing to coalesce around the two slowest speed tiers.

The report also revealed that the number of premises connected via a Hybrid Fibre Coaxial (HFC) connection has nearly doubled.

In the three months to September 30, the number of users on 1Gbps FttP plans jumped from 43 to 162.

The NBN Co is now supplying a total of 3,038,483 wholesale broadband access services, up from 2,511,392 services notched in the previous June quarter.



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