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TripAdvisor starts warning users about sexual assaults at hotels

TripAdvisor starts warning users about sexual assaults at hotels”

A damning report by Milwaukee Journal Sentinal on 1 November showed how travel website TripAdvisor was removing hotel and resort reviews that included rape and sexual assault claims.

It has so far put the message, which it calls a "badge", on the pages for three resorts in Mexico.

However, the badges are only temporary, lasting for a period of three-months. The badges are first being deployed on listings for three resorts in Mexico: the Grand Velas Riviera Maya, the Iberostar Paraiso Maya, and the Iberostar Paraiso Lindo.

But for many, TripAdvisor's apology was a case of too little, too late.

When nothing came of her complaint, she posted a warning on TripAdvisor, but it was promptly deleted.

35-year-old Kristie Love had accused a security guard at the resort of raping her, and wrote a review about it in 2010. Another badge is used to note when TripAdvisor freezes reviews during major news events where posts may not reflect the opinions of actual guests. "Accordingly, you may wish to perform additional research for information about this property when making your travel plans".

A TripAdvisor committee will be reviewing badges to determine if they need to be kept attached to a business beyond the initial three months.

In addition to launching warning badges, TripAdvisor also tweaked its confusing "hearsay" policy.

Now, users will be told exactly which part of their review violates guidelines.

"It's 100 percent true that in 2017, and certainly going forward, no travel website can arbitrarily censor or remove posts just because they may address an uncomfortable topic or be awkward", he said, noting that the travel sites have a responsibility to businesses to ensure that the allegations are accurate and verifiable. Most of the people Journal Sentinel interviewed were told that their reviews were removed, because they were merely "hearsay" despite posting about what happened to them personally.



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