Science

Apple lowers replacement battery costs by $50 after outrage over slow phones

Apple lowers replacement battery costs by $50 after outrage over slow phones”

After all these allegations, Apple wrote a letter to its users and apologizes for misunderstanding of older iPhones being slowed down to compensate degrading batteries. The company said the operating system upgrade that slowed down batteries was to help guard against unexpected shutdowns and extend battery life.

"We know that some of you feel Apple has let you down", says the company. "We apologize", stated the post.

The company explains how batteries degrade over time with no longer being able to hold a full charge.

The Cupertino-based company had released a statement last week clarifying that the lithium-ion batteries' ability to handle intensive tasks under strenuous conditions - such as extreme cold weather - becomes diminuished as they age, and this may lead to iPhones shutting down abruptedly.

"We now believe that another contributor to these user experiences is the continued chemical aging of the batteries in older iPhone 6 and iPhone 6s devices, many of which are still running on their original batteries", Apple acknowledged.

Since the update reduced the incidents of unexpected shut downs, Apple made a decision to do the same to iPhone 7 and iPhone 7 Plus devices in the form of iOS 11.2 update.

Apple addressed this issue previous year by rolling out an iOS update, but it didn't publicly mention or inform the customer that the update may affect the performance of the devices. However, Apple reiterated it never meant to shorten the life of older models, and the slowing down feature was to prevent unexpected shutdowns due to degrading batteries. Instead, it wanted to lengthen the life of their old devices. Apple said it would replace batteries in an iPhone 6 or later model, starting in late January and running through December 2018.

Facing a barrage of criticism after acknowledging the existence of a feature that can reduce the processing power of old iPhones, Apple said Thursday that it would reduce the price of battery replacements to regain customers' trust.



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