Sci-tech

Microsoft pulls agents from Windows 7, 8.1 and other forums

Microsoft pulls agents from Windows 7, 8.1 and other forums”

Coming to the hardware side, the company has announced that it will no longer offer forum support for the Surface Pro, Surface Pro 2, Surface RT, and Surface 2.

Microsoft announced on Friday that Microsoft Community forum support will be discontinued for several company products including Windows 7 and Windows 8.1. There will be no proactive reviews, monitoring, answering or answer marking of questions.

Thank you for being part of Microsoft Community!

If an issue was big and widespread enough, one would expect Microsoft users to create threads, and Microsoft support staff to chime in with technical support and fixes to bugs.

Microsoft Community participants are welcome and encouraged to continue to use the forum to ask questions and post answers with each other.

Effective July 2018, the Microsoft Community forums listed below will shift support scope and Microsoft staff will no longer provide technical support there.

Microsoft Band - this topic will be locked.

It is interesting to note that another Microsoft support agent posted a similar announcement in the Windows 8.1 forum highlighting that Microsoft would so for products that "reached end of support". For Windows 8.1, the extended support will terminate on January 10, 2023. Also, the option for paid support from Microsoft is always there until the extended support ends. The news is rough for those with older products but it hints that Microsoft is obviously positioning its staff for only supporting newer devices and products moving forward.

The forum is a hit and miss for support topics, mostly miss, in my opinion.



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