Health Care

CVS apologizes for pharmacist who refused to fill transgender woman's prescription

CVS apologizes for pharmacist who refused to fill transgender woman's prescription”

"When I asked for my doctor's prescription note, the pharmacist refused to give it back, so I was not even able to take it to another pharmacy to have my prescription filled".

A transgender woman in Arizona said this week that a CVS Health pharmacist refused to fill a prescription for hormone therapy, prompting the drugstore company to apologize, say the conduct violated its policy and note that the pharmacist was no longer employed there.

"My family supports me, fortunately, and helped me work through the anger and humiliation this experience caused", she wrote.

Hall wrote that the pharmacist repeatedly and loudly asked her why she needed the prescriptions, which almost brought her to tears.

But the pharmacist, who has not been identified, refused to fill the prescription did not give a reason why and instead questioned who and why gave Hill the prescription, Hill said.

"I left my doctor's office elated", she wrote in the blog post.

An Arizona woman last month filed a complaint with the state pharmacy board after a Walgreens pharmacist in a Phoenix suburb refused to fill her miscarriage-related prescription on moral grounds, the Arizona Republic reported.

She talked to 12 News about the incident making headlines-a transgender woman describing how a pharmacists at this CVS in Fountain Hills refused to fill her prescription for hormones.

CVS released a statement, apologizing for the incident.

'CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring, ' he added.

Mike DeAngelis, CVS spokesman, said the pharmacist violated company policy by refusing to fill the prescription. So, she chose to file a complaint to the Arizona State Board of Pharmacy on Thursday, insisting something had to be done.

The company said they didn't respond to Hall's numerous complaints due to "an unintentional oversight". I didn't want to answer why I had been prescribed this hormone therapy combination by my doctor. In fact, CVS pharmacists were directly involved in the development of the HRC's resource guide for providing pharmacy care and services to LGBTQ patients.

Hall then transferred all of her prescriptions to that Walgreens "so that I never again have to see the pharmacist who discriminated against me", she wrote.

Before writing her post, she said her concerns had not been addressed by CVS despite multiple calls to company's corporate complaint line.

Hall ended up getting her prescription filled at a local Walgreens, "where the medication was filled without question", she wrote.

'Obviously it's a sensitive matter, and we have to approach it delicately, ' he said.

After Arteaga complained to the pharmacy board about a Walgreens pharmacist denying her a miscarriage-related prescription because of personal beliefs, the agency began an investigation. The woman had been prescribed misoprostol, a drug also used in medication abortion, after learning that her wanted pregnancy had stopped developing. But the pharmacist would be required to notify the company in advance so it could ensure that the patient would promptly receive the medicine.



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