Sci-tech

Microsoft Explains Why Windows 10’s October 2018 Update Was Deleting People’s Files

Microsoft Explains Why Windows 10’s October 2018 Update Was Deleting People’s Files”

In a blog post, the company says the number of customers impacted by the bug was small, with "reports of data loss" limited to "one one-hundredth of one percent of version 1809 installs". The text now also states that users who miss files after they installed the Windows 10 October 2018 Update should "minimize the use of the affected device".

Though the problem may have affected a relatively low number of users, the result was a gut punch to Microsoft's current update process. However, it appears to affect files from Documents, Pictures, and other folders. "This occurred if Known Folder Redirection (KFR) had been previously enabled, but files remain in the original "old" folder location vs being moved to the new, redirected location". "Based on feedback from users, we introduced code in the October 2018 Update to remove these empty, duplicate known folders". In addition to pulling the update, Microsoft kicked off an investigation into the matter, ultimately finding the problem. So, if you moved your Downloads folder to D:\Downloads but still had a C:\Users\Name\Downloads folder with files inside it, Windows 10's October 2018 Update would remove the original folder and the files inside it.

If you did experience data loss, Microsoft Support advises you call +1-800-MICROSOFT for help.

Microsoft is working to re-release the October 2018 Update publicly, but it is first testing a new build that it says fixes the file deletion issue.

Microsoft halts Windows October 2018 update due to missing user files - 10/07/2018 09:43 AMMicrosoft has paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as they investigate reports of users missing some files after updating.



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