CenturyLink services restored for many customers but others still reporting problems

CenturyLink services restored for many customers but others still reporting problems”

We understand some customers are now unable to generate tickets through the CenturyLink help portal.

A lengthy outage knocked out 911 emergency call services in several states.

Emergency 911 services in some U.S. states have gone down yesterday and today due to a massive outage reported at several CenturyLink data centers. The company said the mysterious "network element" issue impacted service at 15 of its data centers, across both Europe and North America.

The CenturyLink outage caused problems with wireless 911 calls in various parts of the country. "The CenturyLink technical teams will continue to work around the clock until services are restored".

On Friday morning, the Louisiana-based company tweeted that it was continuing to experience disruptions.

Jessica Rosenworcel, a member of the Federal Communications Commission, said via Twitter her agency needed to investigate.

State police spokesperson Dave Procopio said early Friday morning that the department believed the outage knocked out 911 emergency call services for wireless users in the Bay State. Pai added that he has been in direct contact with CenturyLink to emphasize the urgency of restoring service and will be monitoring progress closely.

CNN has tried to reach CenturyLink for comment.

Originally published December 27 at 1:47 p.m. PT. Most recent update, December 28 at 9:09 a.m. PT: Adds company comment about progress toward restoring service and Ajit Pai's comment.

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