Sci-tech

Fire causes Wells Fargo banking customers to lose access to accounts

Fire causes Wells Fargo banking customers to lose access to accounts”

The bank said they are working to restore the services, but many Twitter users said the bank's debit cards were not working as well.

An hour later the company posted about the problem again, but offered no timetable on when it would be fixed.

"We're experiencing system issues due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance", the company wrote on Twitter.

'We apologize to our customers who may be experiencing an issue with our online banking and mobile app, ' Wells Fargo tweeted initially.

The San Francisco based bank tweeted about the outage at about 9 a.m., and asked customers to check back for updates.

"We apologize for the inconvenience caused by these system issues, and we want our customers to know that any Wells Fargo fees incurred as a result of these issues will be reversed". As of 10 a.m., online banking services remained unavailable.

A Wells Fargo employee told KULR-TV that a fire at the bank's facility in Shoreview, Minnesota, forced the bank to shut down its servers. A message on the bank's website says "some of our web pages are temporarily unavailable".

It is unknown how many Wells Fargo customers were impacted.



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