Health Care

The man's family is upset

The man's family is upset”

"The next thing I know he's telling him, "I got these MRI results back and there's no lungs left, there's nothing to work with". A family friend, Julianne Spangler, even posted a photo of the machine, saying that it was not the way to show value and compassion to a patient.

Distorted by the speakers, the doctor's voice was inaudible to Ernest, leaving Annalisia to repeat everything he said to her grandfather.

The patient, Ernest Quintana, died two days after arriving at the hospital, according to the Chicago Tribune - but the impersonal manner in which his doctor delivered the news to him and his family illustrate the odd ways that medicine is changing as technology and automation make their way into the hospital system. "I'm freaking out inside, I'm trying not to cry - I'm trying not to scream because it's just me and him". But she says she received no notice that it was part of hospital policy.

Ernest Quintana died after being told by a doctor who visited him via robot that there were no more treatment options left.

"We take this very seriously and have reached out to the family to discuss their concerns", said Michelle Gaskill-Hames, a senior vice president and area manager of Kaiser Permanente Greater Southern Alameda County.

"It does not, and did not, replace ongoing in-person evaluations and conversations with a patient and family members", the centre added. Wilharm said her grandfather could hardly hear what the machine was saying, to the point where she had to tell her grandfather he was dying, herself.

"It didn't matter (to the hospital) that his wife of 58 years wasn't there for that", she said. Her daughter shot the cell phone video of the doctor.

"We use video technology as an appropriate enhancement to the care team, and a way to bring additional consultative expertise to the bedside", she wrote.

That said, Gaskill-Hames says that they will use this situation as an opportunity to improve patients' experience with telemedicine. "This secure video technology is a live conversation with a physician using tele-video technology, and always with a nurse or other physician in the room", Kaiser Permanente said.

"We understand how important this is for all concerned, and regret that we fell short of the family's expectations", she said.



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