Health Care

Quest Diagnostics: Millions of Files May Be Stolen

A billing vendor, American Medical Collection Agency told Quest that an "unauthorized user" gained access to the system.

The data breach dates back to August 1 previous year through May 31. But today's disclosure by LabCorp. suggests we are nowhere near done hearing about other companies with millions of consumers victimized because of this incident: The AMCA is a NY company with a storied history of aggressively collecting debt for a broad range of businesses, including medical labs and hospitals, direct marketers, telecom companies, and state and local traffic/toll agencies. Instead, it was the collection agency the company uses, American Medical Collection Agency (AMCA), which was targeted in the data breach.

Quest Diagnostics' laboratory test results were not provided to the vendor, AMCA, and were not compromised by the incident.

AMCA did not immediately respond to a request for comment.

AMCA first notified Quest on May 14 of "potential unauthorized activity" on its payment page, Quest said.

The LabCorp disclosure comes just days after competing lab testing firm Quest Diagnostics disclosed that the hack of AMCA exposed the personal, financial and medical data on approximately 11.9 million patients.

The personal information of millions of Quest Diagnostics lab patients may have fallen into the hands of hackers.

"Quest Diagnostics has not been able to verify the accuracy of the information received from AMCA", according to the SEC filing.

"So we truly do not yet know the full extent of the incident", he added. The company has more than a dozen locations in the Denver metro area and roughly 2,200 locations across the United States, according to its website.

The Federal Trade Commission has information on how to combat identity theft, what to do if an account is compromised, and how to protect personal information.

Jason Hart, cybersecurity evangelist at Thales, pointed out that multi-factor authentication and encryption of the collected data could have saved the victims and the companies from problems.

Michael Magrath, Director, Global Regulations & Standards, OneSpan, noted that the US Department of Health and Human Services should revisit the HIPAA Security and Privacy rule tighten the security controls for third parties.

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