Health Care

Breach at billing collection agency hits LabCorp, Quest Diagnostics patients

Breach at billing collection agency hits LabCorp, Quest Diagnostics patients”

The breach has affected 12 million of Quest's patients, whose personal information was maintained by AMCA.

The personal information of about 7.7 million LabCorp patients was exposed following another major data breach at a bill collecting vendor, federal officials said Tuesday.

We don't yet know how expansive the breach really is: AMCA also works with various entities, including health insurers.

Nessel's office determined that Quest Diagnostics reported to the US Securities and Exchange Commission that between August 1, 2018 and March 30, 2019, an unauthorized user had access to AMCA's system, which included financial information like credit card numbers and bank account information, medical information and other personal information including social security numbers.

The compromised personal data "could include first and last name, date of birth, address, phone" and "credit card or bank account information", according to LabCorp's SEC filing. But in the Quest case, Social Security numbers may have been included in the hacked data.

AMCA is a New York-based company that provides medical debt collection services to health providers including Quest Diagnostics.

One day after Quest Diagnostics notified its users of a data breach, LabCorp announced one of its own. Unlike LabCorp, Quest said the exposed information may have included Social Security numbers and medical information, but not test results. Then on Friday, AMCA told Quest that the information of 11.9 million patients may have been accessed. AMCA is providing those patients with more specific information about the incident, as well as two years of identity protection and credit monitoring services. It has since conducted an internal review, taken down its web payments page, hired an outside company to review its systems and migrated its web payments portal to a third-party site.

Quest also said it has stopped using AMCA for billing and that it was using "forensic experts" to examine the issue.

Both LabCorp and Quest said AMCA has not yet provided detailed information about the incident, including which customers might have been affected.

LabCorp says it takes "data security very seriously, including the security of data handled by vendors".

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