Economy

CAA Concludes Thomas Cook Repatriation

CAA Concludes Thomas Cook Repatriation”

Another holidaymaker, Roy Smith, said: "Have been on your Thomas Cook refund site for 30 mins and not working, have been phoning you but tell me can not get through and cut me off".

The CAA tweeted that the website was struggling to keep up with "unprecedented demand".

"We have launched a new, simplified online process".

Those customers were stranded when tour operator Thomas Cook collapsed under a £1.7 billion debt pile last month.

The CAA blamed "unprecedented demand" and urged users to try later.

If you were unable to take one of the CAA flights and are making your own way home, you may be covered by the Air Travel Organiser's License (ATOL) scheme that will compensate you for your expenses.

The vast majority of people flew on their original travel date.

The CAA is happy operation Matterhorn is over.

It was the largest peacetime repatriation plan dubbed "Operation Matterhorn" that was launched on September 23 to bring 150,000 people back to the United Kingdom following the collapse of the airline and tour operator. This will be used to refund more than 360,000 bookings for Thomas Cook ATOL protected holidays, covering trips that would have been taken by 800,000 people.

"The sheer number of refunds means this will be the largest ever ATOL reimbursement program".

The CAA now has to compensate 360,000 customers, which is a massive undertaking; far larger than anything they have had to deal with in the past.

In addition, over 24,000 direct debit repayments are already in process, with all automatic direct debit refunds on track to be returned to customers from Monday, 14 October. He said: "It is vital that customers persevere and do not turn to alternative websites, as we've seen scammers seeking to take advantage of this situation by setting up convincing fake refund websites to fleece customers".

Employees of the collapsed travel firm have not been paid for September and will need to apply to the Civil Aviation Authority if they hope to recoup their salary.

Around 9,000 members of staff were made redundant when Thomas Cook announced it had not been able to secure the necessary funding to continue trading.

After the now-bankrupt travel agency failed to borrow money to keep them in business, 9,000 United Kingdom workers have been left with no job.



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