Sci-tech

Apple apologises for slowing older iPhones down

Apple apologises for slowing older iPhones down”

Dr Robert Merkel, a software engineering lecturer at Monash University, agreed that it "did not appear unreasonable" for Apple to throttle the (central processing unit) to avoid a reboot due to a battery that can not supply enough current.

It said it had made changes to the iOS operating system to manage ageing lithium-ion batteries in some devices, because the batteries' performance diminishes over time.

The replacement plan begins in late January for anyone with an iPhone 6 or later that requires a new battery.

It said it was pushing ahead with measures to "address customers' concerns, to recognise their loyalty and to regain the trust of anyone who may have doubted Apple's intentions".

The feature will stay on phones, but Apple says an upcoming iOS update will " give users more visibility into the health of their iPhone's battery". We've been told that the discounted battery replacement will be available for iPhone users in the Malaysian market and Apple will publish more details on their website soon.

"We've been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process", said the tech giant in a statement released Thursday. "We know that some of you feel Apple has let you down", said the message.

Apple's latest statement said that "we have never - and would never - do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades".

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"Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that".

Pre-Christmas, iPhone owners discovered that replacing the battery in an old phone could boost its speed, suggesting that Apple was limiting the processing speed on phones with older batteries. The issues appeared after Apple's iOS 10.2.1 update release.

Benchmark data from Geekbench backed up that theory, according to the company's founder.

The move came after Apple admitted earlier this month to slowing down some older models with flagging batteries to "prolong the life" of the devices.

Some of these lawsuits have also claimed the problem could have led to customers choosing to buy a new phone for a faster-performing device, arguing that the weak battery could have been replaced for a fraction of the cost.

But Dr David Glance, director of the Centre for Software Practice at the University of WA, said there wasn't "any evidence" Apple deliberately slowed phones to force users to pay for an upgrade.

Apple now faces lawsuits over the slowdown in the US, Israel, and France... so maybe not everyone will be bought off by a $29 battery. AFrench consumer rights group filed a suit on December 27 that accuses Apple of degrading its old phones in order to sell new ones.



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