Economy

Capital One apologizes after customers report widespread double charges

Capital One apologizes after customers report widespread double charges”

In many cases, customers were left overdrawn and unable to access any money.

Updated Jan. 4: Revised to reflect that Capital One has resolved the problem. It says all balances should be accurate.

KLTV has reached out to the corporate office for more information on the issue and when they expect it to be fully resolved and customers to be reimbursed. We are working to resolve as quickly as possible and apologize for this inconvenience.

On Wednesday, Capital One responded to hundreds of complaints on their Twitter account.

Capital One customers should keep an eye on their bank statements as the company works to fix an error that caused some users to be double-charged for debit card purchases.

The company says they are working towards a fix to the problem and that customers would not be responsible for any fees acquired due to the issue. "In the meantime, you can login online or via the app for updates".

For example, one man made a $19.88 debit card charge at his neighborhood grocery store.

Kelly Bazzle is the Digital Executive Producer for ABC Action News.



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