Economy

Telecom customers hit by widespread outages to voice services

Telecom customers hit by widespread outages to voice services”

Text messages, internet and data services are still operational, but Rogers' website said it was experiencing an outage that was affecting many wireless customers.

Police services such as London Police Service and Chatham-Kent Police service are asking residents to use other networks to contact emergency services until Rogers has been restored.

"Some of our wireless customers may experience an intermittent interruption to voice services".

Rogers says customers across Canada are suffering mobile phone outages including "dropped calls or are unable to place or receive calls on their mobile phone or wireless home phone service".

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Chatr also said its network is experiencing the same problem. "Teams are working hard to fully resolve the issue and we sincerely apologize to our customers".

When dispatchers call people back to follow up, they say they can only get a busy signal. For such calls, police were sent to the address as a precaution.

"We are working diligently to restore services as soon as possible".

They have since said that part of the outage has resolved, and 911 calls can be placed again as of Monday morning, Rogers confirmed.



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