Samsung to patch Galaxy S10 fingerprint recognition problem

Samsung to patch Galaxy S10 fingerprint recognition problem”

It seems like Samsung is finding this out the hard way with its Galaxy S10. The gray rectangle is the sensor area.

Anyone who's keeping close tabs on mobile rumors might remember there was a time before the launch of the Galaxy S10 when reports insisted on the fact that the first smartphone in the world to feature an in-display fingerprint sensor of the optical variety will not work with screen protectors.

According to The Sun, which is not an altogether respectable British publication, a 34 year-old woman from a little town in West Yorkshire, England was shocked to discover one of those dirt-cheap screen protectors you can buy on eBay somehow totally broke the fingerprint authentication security on her state-of-the-art Galaxy S10. The company also told Engadget that it's investigating the matter, advising customers to only use authorized accessories that were designed for Samsung products.

Days later when the BBC picked up the story and contacted Samsung again, the company said it is "aware of the case of S10's malfunctioning fingerprint recognition and will soon issue a software patch".

It all sounds like an unbelievable story, but now that the word has gotten out, there are already videos on the Internet of the method working.

Samsung's support website also admitted that some screen protectors were problematic for the phone. So your best bet is to use a PIN code or to simply not use third-party screen protectors in conjunction with the fingerprint scanner.

There is now a split in under-display fingerprint reader technology in the smartphone market. The flat screen and fingerprint scanner may even make it more appealing than the high end S10 Plus. Obviously, ultrasound fingerprint scanning is still a very nascent technology, and it's likely that this issue has been around since day one.

Until then, remove any gel screen protectors and use a plastic alternative that will still keep the device safe without allowing anyone to access your data.

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